I hired this company to repair my refrigerator. The first technician misdiagnosed the problem and a part was ordered. I was originally told that the part would be on indefinite order by the first technician. The first technician did not have good customer service skills and could not properly explain the parts issue. I called the office and Troy addressed my issue. Troy was able to locate the part that was believed to be malfunctioning outside of their normal supply source. Troy could sense my frustration with the first technician and he personally responded to my home. Troy discovered that the original diagnoses was incorrect and he repaired the issue. He was honest enough to admit the error and the repair that was completed $80.00 less than the original diagnoses. Troy is a true credit to what service should be. I highly recommend this company for your A/C and appliance repairs if Troy is the technician providing your service.

A Google User